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FAQ2019-03-12T01:26:18+00:00

Frequently asked questions

Have a question that wasn’t answered here? Contact us via email at info@flavorsofstthomas.com or call us at (787) 964-2447.

Can I shop during the tour?2017-03-01T21:05:56+00:00

We ask that you wait to shop until after the tour, and can point out some awesome locations and favorite shopping points.

Are cameras allowed on tour?2017-03-01T21:05:30+00:00

Yes, and we encourage photos on this fun, picturesque tour. However, video cameras or tape recorders are not permitted.

Tips to make your cultural food tour more pleasant2017-03-01T21:05:04+00:00

Wear proper shoes for walking about 1.5 miles over uneven streets/sidewalks, steep grades and pavement. Protect your skin from the strong Caribbean sun by wearing sun block and/or a hat. Wear lightweight, light-colored cotton clothes to avoid overheating. Please give advance notice of diet restrictions (allergies, vegetarians, etc.)

Are bathrooms available during the tour?2017-03-01T21:04:35+00:00

Yes, bathrooms are available throughout the tours.

Where do tours start/meet?2018-04-16T16:55:01+00:00

Upon booking you will receive detailed information via e-mail about the starting location. If you are unsure, you may always call “the number on your e-ticket” and we will help you locate your guide.

Can I book a Private/Group Tour?2018-04-16T16:53:06+00:00

Yes! Private tours are perfect for birthdays, bachelorette/bachelor parties, family trips, team building, ice breakers, honeymooners, corporate adventures and more! Private tours are based on availability. Please see our Private Tour Page and send us a request or email us at info@flavorsofstthomas.com

In what language are the tours?2017-03-01T21:03:07+00:00

Our tours are primarily conducted in English. Please email us at info@flavorsofstthomas.com and we will try to accommodate your request.

On Tour Behavior2017-03-01T20:57:58+00:00

Guests are expected to be respectful of others on the tour and of the tour guide. Obnoxious inebriation and/or inappropriate conduct will NOT be tolerated and if a guest continues to act in a disorderly, offensive way they will be asked to leave the tour and will NOT receive a refund.

How difficult is the walking/how fit should I be?2017-03-01T20:57:28+00:00

Our food tour covers Charlotte Amalie and there is about 1.5 miles of total walking. However, the walks provide a breaker so your tummy can absorb the yumminess. During the walking portion you’ll receive fun historical tales and background on the great city you have chosen for your vacation.

Would I see as much of St. Thomas if I go on my own?2017-03-01T20:57:00+00:00

The charm and beauty of this island is accessible to all, but this tour provides an excellent overview and kick off to your vacation. If you’re in town only for a few hours on a cruise, this tour can be your “wham, bam thank you ma’am” of sorts so you can see Charlotte Amalie and experience local cuisine. If you are visiting the island for a longer vacation this can set you up for a nice snapshot of the island to provide an understanding of “what it’s all about” plus great restaurants to return to for larger meals.

Most guests love the concept of dining at four restaurants for a SNAP SHOT of the local foods and drink in the course of a few hours. We think you will fully appreciate the island by traveling with an entertaining, knowledgeable tour guide who can share with you the culturally rich and historically-drenched areas in Charlotte Amalie. Plus, on top of learning the fun history you will savor a variety of interesting, taste-bud pleasing local beverage and cuisine.

Minimum to run Tour2018-04-16T17:41:41+00:00

We operate tours with a minimum of 2 to maximum 14 guests on the walking tour and minimum of 4 to a maximum of 20 on the bus tour. The average tour is usually somewhere in between.

If you prefer an intimate experience for your group or private party, please visit our “private/group tour” page or email info@flavorsofstthomas.com and we would be happy to serve you.

Should I eat anything before the tour?2017-03-01T20:56:22+00:00

Didn’t your mom warn you about spoiling your appetite? We don’t recommend eating anything immediately before your tour, as food and drink on the tour is enough for most to feel full afterward. However, keep in mind this is NOT a buffet tour meant to stuff you to your eyeballs. This foodie tour adventure features local cuisine and drink, but also historical and cultural information in between restaurant stops. Our goal is to feed your mind as well as your belly.

How much food/drink is served on the tours?2018-04-16T16:53:52+00:00

Flavors of St. Thomas provides samples of food and drink, enough for most people to feel comfortably full afterward. *Participants must be 18 years or older to drink alcohol in St. Thomas. * If an underage guest attends they will be served a non-alcohol substitute.

What type of cuisine can I expect on the tours?2017-03-01T20:55:26+00:00

You didn’t come to St. Thomas to try a cheeseburger! You will experience and learn about cuisine native to the island as well as the cuisine from restaurants unique to French Town and Charlotte Amalie – the areas where our tour ventures. Please note: enough food/drink is served so that most people feel pleasantly satiated at the end of their foodie experience.

Do we just go around and sample food?2017-03-01T20:55:09+00:00

Our food tours are so much more than that. Our tours center on areas that have wonderful, rich history and flavor. Visitors learn the history of French town and St. Thomas and the many influences that shaped our cuisine and culture plus information unique about the area. The tour is fully narrated by your entertaining tour guide who will discuss history, culture, entertaining tidbits, and “off the eaten track” foodie locations.

Do you operate tours in the rain?2019-08-13T23:36:56+00:00

YES, We run our food tours rain or shine. Please remember the main focus of this tour is the cuisine – which is consumed inside. Please bring appropriate gear for the weather.

What is included in my food tour experience?2017-03-01T20:54:35+00:00

Everything! Pricing for the food, drink, tour guide and restaurant tips is taken care of for you. Our Flavors of St. Thomas Food Tours provide guests with enough food and drink so that most people will feel pleasantly full afterwards. We would like to point out at his stage if the buffet line is more your style, you might want to opt out of our tour. Our goal is not only to fill your tummy but to convey the area’s culture and unique heritage and increase your foodie I.Q. That is why in addition to food and drink, our foodie experiences also provide historical and cultural information about the areas we visit in between tasting locations.

Is there a waiting list if tour is sold out?2017-03-01T20:54:15+00:00

If a tour is sold out on a date you want please contact us at info@flavorsofstthomas.com and let us know how many are in your party and which date you are interested in. Sometimes we add another tour on the same day given enough demand so it doesn’t hurt to ask! You can also call our Flavors of St. Thomas Food Tours’ North America booking line (EzTix) at +1 (855) 569-6222 or the International booking line +52 55 4170 7517.

Wheelchair, walker, crutch accessible?2017-03-01T20:53:58+00:00

The Flavors of St. Thomas Food tour unfortunately travels to destinations that do not allow easy access for wheelchairs, walkers or crutches due to the uneven sidewalks and streets throughout St. Thomas (and lack of enough wheelchair ramps). Feel free to e-mail us info@flavorsofstthomas.com and we can learn and advise about your particular situation.

Can a child/teen/elderly guest participate?2017-12-03T04:13:00+00:00

ELDERLY GUESTS:
We invite the whole family to experience our cuisine-centered tour experiences. However guests should note that our St. Thomas Food Tours are up to 3 hours in length and feature a lot of standing and walking. Guests should be comfortable walking about 3 miles over uneven streets, walking a flight of stairs and strolling up/down hills. Unfortunately on this tour crutches, wheelchairs or walkers are not logistically possible.

Our food tour tasting locations are a mixture of relaxed seating at partner restaurants and tastings that are shorter and faster paced which have no designated seating for each guest. This allows us to cover as much as possible plus add in the historical and cultural aspects of the island.

CHILDREN ON TOUR:
The tour company owner has two young kids herself and is fully aware what traveling with young ones is like! We offer tickets at a special price for children (and kids 2 and under are free) so families are definitely welcome on tour. However, keep in mind some children/teens have a limited attention span and may not enjoy the historical and cultural aspects that are a part of our tour offerings (especially the standing/walking involved across a multi hour tour), but we ultimately leave it up to the parents to decide if our tours are right for them. There is space in the restaurants for a collapsible stroller (we suggest going with the umbrella stroller style to ensure comfort in tight spaces).

NOTE: alcohol will be consumed on tour. Must be 18+ to drink and non-alcohol subs will be available

CRUISE SHIP DELAYS/PORT CANCELLATIONS and AIRLINE CANCELLATIONS/DELAYS:2017-03-01T20:53:08+00:00

Please contact your travel insurance provider because in many instances you can receive compensation. If you are running behind for a tour due to delays please call the number on your “e-ticket” (guests who book directly though Flavors of St. Thomas and who are physically in St. Thomas can call our toll free EzTix customer line at +1 (855) 569-6222 and a representative with EzTix (our 3rd party ticketing company) will assist.

CANCELLATION AND REFUND POLICY2020-09-08T16:02:13+00:00

Tour reservations need to be cancelled at least 48 hours prior to the scheduled tour start time or guests will be liable for the full ticket amount. Absolutely no refunds for day of no-shows regardless of reason.

Date Exchanges: allowed 24 hours prior to event and may only have ONE instance of date exchange. If guests miss the 2nd date of the tour instance they are liable for the tour if not cancelled within 48 hours prior to tour start time.

In what currency are tours purchased?2017-03-01T20:52:16+00:00

Tour pricing is in USD$.

Is advance ticket purchase required? Can I pay cash?2017-03-01T20:51:54+00:00

We love money but cash is not accepted. Advance ticket purchase is required since most tours sell out in advance and space is limited. Tours can be booked online with a Visa, MasterCard or AMEX or by calling Flavors of St. Thomas’ North America booking line (EzTix) at +1 (855) 569-6222 or the International booking line +52 55 4170 7517.

DIETARY RESTRICTIONS/ ALLERGIES2019-10-01T17:39:29+00:00

NO, WE CAN NOT ACCOMMODATE: VEGANS, or those who have allergies to ONION, BELL PEPPER or CILANTRO.

YES, WE CAN ACCOMMODATE: no alcohol, vegetarians, pescetarians, gluten free diets, diary free, nut allergies (although we cannot guarantee 100% free cross contamination in kitchens because as a food tour we do not control what happens in our restaurant partner’s kitchens)

How do I get to the general tour meeting place?2017-03-01T20:51:19+00:00

Upon purchase of tickets you should receive an email with detailed instructions on how to find our starting spot in St Thomas. We meet a short $4 cab ride away from Yacht Haven Grande and Crown Bay (where the cruise ships dock) in St. Thomas USVI (exact meeting info emailed after booking)

Do the tours start and end at the same place?2018-04-16T16:58:41+00:00

We start and end in Charlotte Amalie (exact meeting spot will be disclosed after ticket purchase or by calling our customer service line: 939-397-3343  our international customer support line +52 55 4170 7517

Tours booked directly through your cruise line start and end at the cruise ship port.

Time Zone Differences2017-03-01T20:49:51+00:00

Please be sure to check the LOCAL TIME in St. Thomas, which observes Atlantic Standard Time and does NOT use Daylight Savings Time. Flavors of St. Thomas is NOT responsible if you are late to a tour because you are unaware of the local time zone.

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