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FAQ

Time Zone Differences

Please be sure to check the LOCAL TIME in St. Thomas, which observes Atlantic Standard Time and does NOT use Daylight Savings Time. Flavors of St. Thomas is NOT responsible if you are late to a tour because you are unaware of the local time zone.

Do the tours start and end at the same place?

We start and end in Charlotte Amalie (exact meeting spot will be disclosed after ticket purchase or by calling Flavors of St. Thomas’ North America booking line (EzTix) at +1 (855) 569-6222 or the International booking line +52 55 4170 7517.

The tours booked directly through your cruise line start and end at the cruise ship port.

How do I get to the general tour meeting place?

Upon purchase of tickets you should receive an email with detailed instructions on how to find our starting spot in St Thomas. We meet a short $4 cab ride away from Yacht Haven Grande and Crown Bay (where the cruise ships dock) in St. Thomas USVI (exact meeting info emailed after booking)

Dietary restrictions?

We can accommodate most dietary restrictions on tour with advanced notice. Please fill in the details of your needs in the ticket purchase section or email us at info@flavorsofstthomas.com to double check.

Is advance ticket purchase required? Can I pay cash?

We love money but cash is not accepted. Advance ticket purchase is required since most tours sell out in advance and space is limited. Tours can be booked online with a Visa, MasterCard or AMEX or by calling Flavors of St. Thomas’ North America booking line (EzTix) at +1 (855) 569-6222 or the International booking line +52 55 4170 7517.

In what currency are tours purchased?

Tour pricing is in USD$.

Are refunds and ticket reschedules available?

Once purchased, ticket reschedules are allowed (free of charge) only based on availability and with at least 48 hours’ notice (except in special cases such as a tropical storm or hurricane, where we will accommodate guests).

Our tours offer limited space per guide to maintain their boutique feel and often sell out. There will be no reschedules or partial credit given for late arrivals, no shows or partial attendance. In lieu of refunds, Flavors offers transferable gift cards you can use in future tours, give to friends or even sell (they have no expiration date).

Please note we operate rain or shine so tours will NOT be cancelled simply because it is raining. If Flavors of St. Thomas cancels a tour in the event of a dangerous flash flood, tropical storm or hurricane we will offer guests to reschedule, a gift certificate or a full refund.

Tours depart promptly and it is the guest’s responsibility to show up at the right location on time. Flavors of St. Thomas reserves the right to cancel, change or substitute any service without prior notice.

CRUISE SHIP DELAYS/PORT CANCELLATIONS and AIRLINE CANCELLATIONS/DELAYS:

Please contact your travel insurance provider because in many instances you can receive compensation. If you are running behind for a tour due to delays please call the number on your “e-ticket” (guests who book directly though Flavors of St. Thomas and who are physically in St. Thomas can call our toll free EzTix customer line at +1 (855) 569-6222 and a representative with EzTix (our 3rd party ticketing company) will assist.

ELDERLY GUESTS:
We invite the whole family to experience our cuisine-centered tour experiences. However guests should note that our St. Thomas Food Tours are up to 3 hours in length and feature a lot of standing and walking. Guests should be comfortable walking about 3 miles over uneven streets, walking a flight of stairs and strolling up/down hills. Unfortunately on this tour crutches, wheelchairs or walkers are not logistically possible.

Our food tour tasting locations are a mixture of relaxed seating at partner restaurants and tastings that are shorter and faster paced which have no designated seating for each guest. This allows us to cover as much as possible plus add in the historical and cultural aspects of the island.

CHILDREN ON TOUR:
The tour company owner has two young kids herself and is fully aware what traveling with young ones is like! We offer tickets at a special price for children (and kids 2 and under are free) so families are definitely welcome on tour. However, keep in mind some children/teens have a limited attention span and may not enjoy the historical and cultural aspects that are a part of our tour offerings (especially the standing/walking involved across a multi hour tour), but we ultimately leave it up to the parents to decide if our tours are right for them. There is space in the restaurants for a collapsible stroller (we suggest going with the umbrella stroller style to ensure comfort in tight spaces).

NOTE*alcohol will be consumed on tour. Must be 21+ to drink and non-alcohol subs will be available

Wheelchair, walker, crutch accessible?

The Flavors of St. Thomas Food tour unfortunately travels to destinations that do not allow easy access for wheelchairs, walkers or crutches due to the uneven sidewalks and streets throughout St. Thomas (and lack of enough wheelchair ramps). Feel free to e-mail us info@flavorsofstthomas.com and we can learn and advise about your particular situation.

Is there a waiting list if tour is sold out?

If a tour is sold out on a date you want please contact us at info@flavorsofstthomas.com and let us know how many are in your party and which date you are interested in. Sometimes we add another tour on the same day given enough demand so it doesn’t hurt to ask! You can also call our Flavors of St. Thomas Food Tours’ North America booking line (EzTix) at +1 (855) 569-6222 or the International booking line +52 55 4170 7517.

What is included in my food tour experience?

Everything! Pricing for the food, drink, tour guide and restaurant tips is taken care of for you. Our Flavors of St. Thomas Food Tours provide guests with enough food and drink so that most people will feel pleasantly full afterwards. We would like to point out at his stage if the buffet line is more your style, you might want to opt out of our tour. Our goal is not only to fill your tummy but to convey the area’s culture and unique heritage and increase your foodie I.Q. That is why in addition to food and drink, our foodie experiences also provide historical and cultural information about the areas we visit in between tasting locations.

Do you operate tours in the rain?

Yes. The tours are held rain or shine. You should dress appropriately for the day’s weather conditions and bring an umbrella if necessary. Luckily the showers in the Caribbean are usually brief and light.

In the rare event that WE cancel the tour due to weather, you will be able to reschedule to another time/date, receive credit for a future event in the form of a transferable/never expiring gift card or a full refund.

Do we just go around and sample food?

Our food tours are so much more than that. Our tours center on areas that have wonderful, rich history and flavor. Visitors learn the history of French town and St. Thomas and the many influences that shaped our cuisine and culture plus information unique about the area. The tour is fully narrated by your entertaining tour guide who will discuss history, culture, entertaining tidbits, and “off the eaten track” foodie locations.

What type of cuisine can I expect on the tours?

You didn’t come to St. Thomas to try a cheeseburger! You will experience and learn about cuisine native to the island as well as the cuisine from restaurants unique to French Town and Charlotte Amalie – the areas where our tour ventures. Please note: enough food/drink is served so that most people feel pleasantly satiated at the end of their foodie experience.

How much food/drink is served on the tours?

Flavors of St. Thomas provides samples of food and drink, enough for most people to feel comfortably full afterward. *Participants must be 21 years or older to drink alcohol in St. Thomas. * If an underage guest attends they will be served a non-alcohol substitute.

Should I eat anything before the tour?

Didn’t your mom warn you about spoiling your appetite? We don’t recommend eating anything immediately before your tour, as food and drink on the tour is enough for most to feel full afterward. However, keep in mind this is NOT a buffet tour meant to stuff you to your eyeballs. This foodie tour adventure features local cuisine and drink, but also historical and cultural information in between restaurant stops. Our goal is to feed your mind as well as your belly.

How many people will be on tour with me?

We operate tours with a minimum of 2 to maximum 14 guests. The average tour is usually somewhere in between but realize the “high” season where we are most likely to be full is later December through April.

If you prefer an intimate experience for your group or private party, please visit our “private/group tour” page or email info@flavorsofstthomas.com and we would be happy to serve you.

Would I see as much of St. Thomas if I go on my own?

The charm and beauty of this island is accessible to all, but this tour provides an excellent overview and kick off to your vacation. If you’re in town only for a few hours on a cruise, this tour can be your “wham, bam thank you ma’am” of sorts so you can see Charlotte Amalie and experience local cuisine. If you are visiting the island for a longer vacation this can set you up for a nice snapshot of the island to provide an understanding of “what it’s all about” plus great restaurants to return to for larger meals.

Most guests love the concept of dining at four restaurants for a SNAP SHOT of the local foods and drink in the course of a few hours. We think you will fully appreciate the island by traveling with an entertaining, knowledgeable tour guide who can share with you the culturally rich and historically-drenched areas in Charlotte Amalie. Plus, on top of learning the fun history you will savor a variety of interesting, taste-bud pleasing local beverage and cuisine.

How difficult is the walking/how fit should I be?

Our food tour covers Charlotte Amalie and there is about 1.5 miles of total walking. However, the walks provide a breaker so your tummy can absorb the yumminess. During the walking portion you’ll receive fun historical tales and background on the great city you have chosen for your vacation.

On Tour Behavior

Guests are expected to be respectful of others on the tour and of the tour guide. Obnoxious inebriation and/or inappropriate conduct will NOT be tolerated and if a guest continues to act in a disorderly, offensive way they will be asked to leave the tour and will NOT receive a refund.

In what language are the tours?

Our tours are primarily conducted in English. Please email us at info@flavorsofstthomas.com and we will try to accommodate your request.

Can I book a Private/Group Tour?

Yes! Private tours are perfect for birthdays, bachelorette/bachelor parties, family trips, team building, ice breakers, honeymooners, corporate adventures and more! Private tours are based on availability. Please see our Private Tour Page and send us a request.

Where do tours start/meet?

Upon booking you will receive detailed information via e-mail about the starting location. If you are unsure, you may always call “the number on your e-ticket” and we will help you locate your guide.

Are bathrooms available during the tour?

Yes, bathrooms are available throughout the tours.

Tips to make your cultural food tour more pleasant

Wear proper shoes for walking about 1.5 miles over uneven streets/sidewalks, steep grades and pavement. Protect your skin from the strong Caribbean sun by wearing sun block and/or a hat. Wear lightweight, light-colored cotton clothes to avoid overheating. Please give advance notice of diet restrictions (allergies, vegetarians, etc.)

Are cameras allowed on tour?

Yes, and we encourage photos on this fun, picturesque tour. However, video cameras or tape recorders are not permitted.

Can I shop during the tour?

We ask that you wait to shop until after the tour, and can point out some awesome locations and favorite shopping points.